/* ============================================================
   Product page — interactive console styles
   ============================================================ */
.console{background:#fff;border:1px solid var(--line);border-radius:var(--r-xl);box-shadow:var(--shadow-lg);overflow:hidden}
.cs-bar{display:flex;align-items:center;gap:10px;padding:13px 18px;border-bottom:1px solid var(--line);background:var(--paper-2)}
.cs-bar .dots{display:flex;gap:6px}
.cs-bar .dots i{width:11px;height:11px;border-radius:50%;display:block}
.cs-bar .dots i:nth-child(1){background:#ff5f57}.cs-bar .dots i:nth-child(2){background:#febc2e}.cs-bar .dots i:nth-child(3){background:#28c840}
.cs-bar .url{margin:0 auto;font-size:12.5px;color:var(--faint);font-family:var(--font-mono);background:#fff;border:1px solid var(--line);padding:4px 14px;border-radius:999px}

.cs-tabs{display:flex;gap:4px;padding:10px 16px 0;border-bottom:1px solid var(--line)}
.tab{font-family:var(--font);font-size:14px;font-weight:600;color:var(--muted);background:transparent;border:none;
  padding:11px 16px;cursor:pointer;border-bottom:2px solid transparent;transition:.15s}
.tab:hover{color:var(--ink)}
.tab.on{color:var(--primary);border-bottom-color:var(--primary)}

.cs-body{padding:18px;min-height:440px;background:var(--bg)}

/* generic */
.av{width:34px;height:34px;border-radius:9px;background:linear-gradient(140deg,#2563EB,#0EA5E9);color:#fff;
  font-size:12.5px;font-weight:700;display:flex;align-items:center;justify-content:center;flex:none}
.av.lg{width:42px;height:42px;border-radius:11px;font-size:14px}
.t-badge{font-size:11.5px;font-weight:700;padding:3px 10px;border-radius:999px;display:inline-block;white-space:nowrap}
.t-badge.red{background:var(--red-soft);color:#B91C1C}
.t-badge.amber{background:var(--amber-soft);color:#B45309}
.t-badge.violet{background:var(--violet-soft);color:#6D28D9}
.t-badge.blue{background:var(--blue-100);color:var(--blue-700)}
.t-badge.green{background:var(--green-soft);color:#15803D}
.mini-btn{font-family:var(--font);font-size:13px;font-weight:700;border-radius:999px;padding:9px 18px;border:1px solid transparent;cursor:pointer;transition:.2s}
.mini-btn.primary{background:var(--primary);color:#fff}
.mini-btn.primary:hover{background:var(--primary-strong)}
.mini-btn.primary.done{background:var(--green-soft);color:#15803D}
.mini-btn.ghost{background:#fff;color:var(--ink);border-color:var(--line)}
.mini-btn.ghost:hover{border-color:var(--faint)}
.mini-btn.lg{padding:13px 26px;font-size:14.5px}
.mini-btn.sm{padding:6px 13px;font-size:12px}
.mi-co{font-size:12px;color:var(--muted)}

/* inbox */
.inbox{display:grid;grid-template-columns:320px 1fr;gap:16px}
.msg-list{display:flex;flex-direction:column;gap:8px}
.msg-item{display:flex;gap:11px;padding:13px;background:#fff;border:1px solid var(--line);border-radius:11px;cursor:pointer;transition:.15s}
.msg-item:hover{border-color:var(--blue-200)}
.msg-item.sel{border-color:var(--primary);box-shadow:0 0 0 3px var(--blue-50)}
.mi-top{display:flex;align-items:center;gap:7px}
.mi-top b{font-size:13.5px;white-space:nowrap}
.mi-ch{display:inline-flex}
.mi-time{margin-left:auto;font-size:11px;color:var(--faint)}
.mi-sub{font-size:12.5px;color:var(--muted);margin:5px 0 8px;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.msg-detail{background:#fff;border:1px solid var(--line);border-radius:13px;padding:20px}
.md-head{display:flex;align-items:center;gap:12px;margin-bottom:16px}
.md-head b{font-size:15px}
.conf-chip{margin-left:auto;display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:700;color:var(--blue-700);
  background:var(--blue-50);border:1px solid var(--blue-100);padding:5px 11px;border-radius:999px;white-space:nowrap}
.md-quote{font-size:14px;color:var(--ink);background:var(--bg);border-left:3px solid var(--line);padding:12px 14px;border-radius:0 8px 8px 0;font-style:italic}
.md-draft{margin-top:16px;border:1px solid var(--blue-100);background:linear-gradient(180deg,var(--blue-50),#fff);border-radius:11px;padding:15px}
.md-draft-label{display:flex;align-items:center;gap:7px;font-size:12px;font-weight:700;color:var(--blue-700);margin-bottom:9px}
.md-draft p{font-size:13.5px;line-height:1.6;color:var(--ink)}
.md-actions{display:flex;gap:9px;margin-top:16px}

/* customers */
.cust-bar{display:flex;align-items:center;gap:14px;margin-bottom:14px}
.filter{font-family:var(--font);font-size:13px;font-weight:600;color:var(--muted);background:#fff;border:1px solid var(--line);padding:8px 15px;border-radius:999px;cursor:pointer;transition:.15s}
.filter.on{background:var(--blue-50);color:var(--primary);border-color:var(--blue-200)}
.cust-count{font-size:13px;color:var(--muted);font-weight:500}
.cust-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.cust-card{background:#fff;border:1px solid var(--line);border-radius:12px;padding:16px;position:relative}
.cc-top{display:flex;align-items:center;gap:11px}
.cc-top b{font-size:14px}
.cc-health{margin:14px 0 12px}
.cc-bar{height:7px;border-radius:99px;background:#EEF1F5;overflow:hidden}
.cc-bar i{display:block;height:100%;border-radius:99px;transition:width .8s cubic-bezier(.16,1,.3,1)}
.cc-meta{display:flex;justify-content:space-between;margin-top:7px;font-size:12px;color:var(--muted)}
.cc-meta b{color:var(--ink)}
.cc-sig{display:flex;flex-wrap:wrap;gap:6px}
.sig{font-size:11.5px;color:var(--muted);background:var(--bg);border:1px solid var(--line);padding:4px 9px;border-radius:999px}
.cc-mrr{position:absolute;top:16px;right:16px;display:none}

/* agent */
.agent-idle{text-align:center;padding:54px 20px;max-width:440px;margin:0 auto}
.ai-spark{width:54px;height:54px;border-radius:14px;background:var(--blue-50);display:flex;align-items:center;justify-content:center;margin:0 auto 18px;transform:scale(1.6)}
.agent-idle h4{font-size:20px;margin-bottom:10px}
.agent-idle p{color:var(--muted);font-size:14.5px;margin-bottom:22px;line-height:1.6}
.agent-cols{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.col-h{display:flex;align-items:center;gap:7px;font-size:13px;font-weight:700;color:var(--muted);margin-bottom:11px;letter-spacing:.03em;text-transform:uppercase}
.ins-card{background:#fff;border:1px solid var(--line);border-radius:11px;padding:14px;margin-bottom:10px;display:flex;flex-wrap:wrap;align-items:center;gap:8px}
.ins-card p{flex-basis:100%;font-size:13.5px;color:var(--ink);line-height:1.55;margin-top:2px}
.ins-dir{font-size:11.5px;font-weight:700;padding:3px 9px;border-radius:999px;text-transform:capitalize;white-space:nowrap}
.ins-dir.declining{background:var(--red-soft);color:#B91C1C}
.ins-dir.improving{background:var(--green-soft);color:#15803D}
.ins-dir.stable{background:#EEF1F5;color:var(--muted)}
.rec-card{background:#fff;border:1px solid var(--line);border-radius:11px;padding:14px;margin-bottom:10px;transition:.3s}
.rec-tags{display:flex;gap:7px;margin-bottom:9px}
.rec-card p{font-size:13.5px;color:var(--ink);line-height:1.55}
.rec-actions{display:flex;gap:8px;margin-top:12px}
.rec-done{display:none;align-items:center;gap:7px;font-size:13px;font-weight:700;color:#15803D;margin-top:12px}
.rec-card.approved{border-color:#BBF7D0;background:linear-gradient(180deg,var(--green-soft),#fff)}
.rec-card.approved .rec-actions{display:none}
.rec-card.approved .rec-done{display:flex}
.rec-card.dismissed{opacity:.45}
.rec-card.dismissed .rec-actions{display:none}
.agent-foot{display:flex;justify-content:space-between;align-items:center;margin-top:8px;padding-top:14px;border-top:1px solid var(--line);font-size:13.5px;color:var(--muted)}
.agent-foot b{color:var(--primary);font-size:16px}

@media (max-width:860px){
  .inbox{grid-template-columns:1fr}
  .agent-cols{grid-template-columns:1fr}
  .cust-grid{grid-template-columns:1fr}
}